TERMS OF USE

INTRODUCTION

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website (www.wash30.com) and the purchase of items through such website (hereinafter, the "Terms"). Please read through these Terms, our Cookies Policy and our Privacy Policy (together the "Data Protection Policies") prior to using this website.

By using this website or placing an order through it, you are consenting to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Terms and the Data Protection Policies, do not use this website. These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use the website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.
The Contract between us to purchase an item (hereinafter, the “Contract”) may be executed, at your option, in any of the languages in which the Conditions are available on this website.

OUR DETAILS

Sale of items through this website is carried out under the WASH 30 - PARIS by SASU BY 02 French company with registered office at 51, rue de Seine , 75006 PARIS, FRANCE, registered with the Companies Register 795 189 489 R.C.S PARIS with the intracommunautary number : FR 46 795 189 489.

You may contact our customer service department by email: contact@wash30.com

YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.


USE OF OUR WEBSITE

By using this website and/or by placing any order through it, you undertake:
1- To use the website exclusively to make legitimate enquiries or orders.
2- Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
3- To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

SERVICE AVAILABILITY

Items offered over this website are available for worldwide deliveries.

HOW THE CONTRACT IS FORMED

To place an order, you must follow the online purchasing procedure and click on "Authorise payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email once the order is being sent (the "Shipping Confirmation").

AVAILABILITY OF ITEMS

All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.

REFUSAL OF ORDER

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

UNABLE TO DELIVER

If we are unable to deliver, your item(s) will be returned to our depot. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day.
If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.
Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.
This clause shall not apply to the virtual gift card for which the delivery shall be governed by the Terms and Conditions of the Gift Card and clauses above.

RISK AND TITLE

The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause above), whichever is the later.

PRICE AND PAYMENT

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the item(s) to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.
The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Shopping Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted.
Once you have finished shopping all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. There is a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in the "My Account" area.
Payment can be made by Visa and Mastercard. To minimise the possibility of unauthorised access, your credit card details will be encrypted. By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or the credit voucher card. Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.

BUYING ITEMS AS A GUEST

The functionality of buying items as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continue as a non- registered user.

VALUE ADDED TAX

Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to the Value Added Tax (VAT). French VAT is applied to any orders placed on our website.

SHIPPING COST

Shipping and handling costs are set at a fixed amount of :
4 € for all orders in Metropolitan France, with Coliposte - Colissimo
9 € for all orders in Metropolitan France, with Chronopost
For other destinations, costs depend of the country and the total weight of the order.

DELIVERY TIME

For all products, the order is prepared for a departure from our warehouse within a maximum of 48 hours from confirmation of your order by email (subject to availability of stock). Delivery is then made by the transporter (Colissimo) within an approximate average time of two to three working days for Metroplitan France and four to ten working days for other destinations. It is an average time noted. The fact that this time is exceeded shall not justify any cancellation of the order, any reduction in the price paid by the buyer, nor any payment of compensation. However, and in accordance with the terms of article L.121-20-3 of the French Consumer Code, if delivery has not been made within 30 days of the day after your order was placed, you will be able to cancel your order without charge. The sums you have paid will be refunded.As far as possible, www.wash30.com reserves the right to offer you a product of an equivalent quality and price to the initial product.

HEAVY OR BULKY PARCELS

If the order exceeds a certain volume you may receive it in several deliveries and/or packages.

DELIVERY AND COMPLAINTS

For all products, parcels are sent via So Colissimo of La Poste or chronopost (or Metropolitean France, and via Colissimo Expert International for other destinations,
So Colissimo delivery allows choice between 5 options : - Home delivery.- On appointment (betwean 5pm to 9.30pm, only in Paris).- Delivery in your area Cityssimo (automatic withdrawal site packages available 7/7 and 24h/24 except spaces subject to schedules malls).- Delivery post office.- Delivery to your merchant.

A delivery slip is attached to your parcel. We recommend that you keep it safe as it is your proof of delivery.You must check that the goods delivered are correct at the time of delivery and before signing the transporter's delivery slip. You must state any defect relating to the delivery (damage to the product, etc.) on this delivery slip in the form of handwritten comments accompanied by your signature. This verification is considered to have been carried out as soon as you, or a person of your choice, have signed the delivery slip. No complaints relating to the condition of the parcel(s) received will then be accepted.In the event there are reservations to be made, you must also confirm these reservations by recorded delivery letter to the transporter at the latest within three working days following receipt of the article(s) and forward a copy of this letter to our customer service department, whose address is provided in article above.In the event the address is incomplete, incorrect, the parcel is refused by the recipient or there is insufficient information, making it impossible to deliver the product to the recipient in good time, www.wash30.com may not be held liable for the final quality of this delivery. If this lack of information requires a second delivery to the recipient, www.wash30.com shall be entitled to request the costs incurred for this second delivery. In the event the recipient is absent, www.wash30.com may not be held liable for the final quality of this delivery.Any complaint concerning the delivery of products must be made within 14 working days following the delivery date. Products must be returned in their original state (packaging, accessories, etc.) to the address provided : BY 02 SASU – 51, rue de Seine 75006 PARIS is available during working hours, by telephone, email or post.

RIGHT OF RETRACTATION

In accordance with articles L. 121-16 of the French Consumer Code, the customer has 14 days from the delivery date of the product bought on the site to notify that he/she intends to return the product. For all returns the customer must first contact our customer services department via the email address : contact@wash30.com or the contact form in order to obtain agreement and a returns number to write down on the form enclosed in the parcel.Any parcels returned after the maximum stated period shall be refused or sent back to the sender. No parcel shall be accepted without a returns number. This number must be written legibly in market pen on the parcel. No parcels sent requiring payment on delivery shall be accepted, whatever the reason. The sender is liable for all costs and risks relating to the return of products. The product must be sent back complete in its original packaging, neither damaged nor marked, along with all its accessories and a copy of the purchase invoice to BY 02 SASU – WASH 30 – 51, rue de Seine - 75006 Paris - France, for an exchange or refund, without the need to provide reasons or pay any penalties, apart from the return shipping costs.Parcels which no not identify the customer (surname, first name, address and returns code) will not be possible and shall be refused. Our customer services department shall only agree to exchange and refund products provided the product is returned within the time periods mentioned above, intact in its original packaging and, finally, provided the product has not been used. All returns by post must be by recorded delivery with proof of receipt. Upon receipt of the product sent by the customer, our customer services department shall send out a product receipt confirmation by email. Provided the customer has made correct use of this right, www.wash30com shall refund the sums paid by him/her corresponding to purchase of the returned product(s), within a maximum of 30 days, by bank transfer in the Customer's name to the account used with the payment card.

WARRANTY AND AFTER-SALES SERVICE

The products sold on www.wash30.com enjoy the legal guarantee of conformity (L.211-4 to L.211-14 of the Consumer Code) and the warranty against hidden defects (articles 1641 to 1649 of the Civil Code). Throughout the warranty period, the user can request a service directly from his customer account or by e-mail to contact@wash30.com with description of difficulties experienced or malfunctions of the product concerned. Under this warranty wash30 will support the necessary repairs or replacement of the product. This warranty does not cover damages resulting from incorrect use of the product or normal wear and tear due to use. To benefit from a product's warranty it is strictly necessary to keep the product's purchase invoice and delivery slip. Product and after-sales service returns should be sent to the after-sales service department whose address is provided in article above.  "Satisfied or your money back" guaranty : We comply with the "satisfied or your money back" commitment contained in FEVAD's (French federation of distance selling companies) quality charter.

DATA PROTECTION PROVISION

When you register with our website we collect your personal data (for example, your personal details, e-mail address) through the registration form in order to provide you with services in wash30.com’s reserved access areas and to e-mail you our Newsletter, when specifically requested. It is vital for the processing and delivery of your order that you supply personal information. The order process on the www.wash30.com website requires the creation of a customer account in which your information is stored and protected by a password of your choosing.This information is strictly confidential and intended exclusively for wash30 boutique for the purpose of processing your orders. They are processed with strict adherence to the provisions of the "French Data Protection Law" n°78-17 of 6th January, 1978. In accordance with this law, the processing of personal data collected via the www.wash30com website has been notified to the French National Data Protection Commission (CNIL), registered on 27-01-2017 under number 2029019 VO . You have the right to access, modify, rectify or remove data relating to you at any time. To exercise this right, visit the "My Account" area, log in and access your personal data to correct or modify it. You can also ask our web department to do this by email to contact@wash30.com by the contact form or by letter to the following address : BY 02 SASU – 51, rue de Seine – 75 006 Paris - France.At the time your account is created on the website, www.wash30.com also gives you the opportunity to receive the newsletter by email, containing information about exclusive offers, special promotions, news and competitions organized by www.wash30.com. You can decide to stop receiving the newsletter at any time by unsubscribing using the unsubscribe link included at the bottom of the email.

INTELLECTUAL PROPERTY

All documents, text, graphics, images, photographs or any other content published on the www.wash30.com website are the exclusive property of BY 02 SASU – Wash 30. They may not therefore be reproduced, nor used for commercial or any other purposes, in any way whatsoever, except with permission of the publication director.

CUSTUMER AND AFTER-SALES DEPARTEMENT

You can contact the Customer and After-sales Service department by email or telephone for any question relating to your order, its shipment or order monitoring or any questions relating to products and promotional offers : Monday to Thursday from 9am to midday and 1.30pm to 5.00pm except for Fridays from 9am to midday and 1.30pm to 4.30pm - By phone : 00 33 6 48 26 26 26 - By post : BY O2 SASU – 51, rue de Seine - 75006 - Paris - France- By email to : contact@wash30.com


LIABILITY

www.wash30.com 's liability shall not be incurred for any events, inconveniences or damages inherent to use of the internet, particularly in the event of interruption to service, external intrusion or the presence of computer viruses. Moreover, www.wash30.com can not be held responsible for the improper performance of the contract if he proves that the fault is due to the consumer, to a third party in the contract or in a case of force majeure.www.wash30.com shall not incur any liability for indirect damages resulting from the present general terms and conditions of sale, business interruption, loss of profits, damages or costs, which may occur.

APPLICABLE LAW – DISPUTES

The www.wash30.com website is run by a company under French law. The applicable law of our contractual relations is French law. In the event of a dispute, French jurisdiction shall be competent.

PRICING

An item's price may change when you select your shipping destination. Please check the final total on the order summary page before completing payment.